HOW TO BUY

To make a purchase in our online store www.behappiness.es, follow these steps:

If you haven’t done it before, sign up for our online store and log in with your data. If you prefer you can do it later, during the purchase process.
Browse our www.behappiness.es store and find the clothes you want, view and expand the picture to see the detail. On each product page, plus the price. You will also find all the characteristics of our garments.
Select the size or color you want, and add to the basket. Then you can choose to continue buying or processing your order.
If you want to keep buying, repeat the process to add more items to your basket. If you want to process your order, click on “My bag or see cart”.

Follow the steps that you are marking the Web in the section of my bag or see cart.

Make sure the shipping and billing address are correct.
Select a payment method: Credit or debit card or Paypal.

You will receive an email confirming your order.

If you are trying to modify or cancel your order through ‘ my bag or cart ‘ You can modify the order or cancel it directly. You can delete products by pressing the red X. You can increase or decrease the number of units using the + or – in the quantity column. If you make any of those actions you must press the button “Update cart” so that the changes are recalculated.

Unfortunately we cannot modify an order once it has been sent; This includes changing the size/color of an item, deleting or adding an item, changing the shipping address or payment method. If you have the right to return, you can return the items in their original state within 15 days after receiving them, and we will issue the corresponding refund.

We are very quick when selecting, packing and processing your order; It is done in a short period of time of one day. If this period of time has not elapsed since you made the payment until you have thought about canceling it, please send us an Urgent email to info@behappiness.es to indicate the cancellation of the same or the change of product.

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We like being able to offer you different payment options. For ordering items you can use any type of credit card as well as debit, Visa, Visa Electron or MasterCard. You can also pay through Paypal.

We take security very seriously, so your data will be safe with us.

All credit or debit card holders are subject to validation and authorization by the card issuer.

It is important to think in advance when ordering, the day of the week we are, whether it is a national or local holiday. As much as tried send on a festive day is impossible… With what you send in case it is festive, you would go to the next business day.

If your card is authorized, the payment will be made immediately, and you will receive an email with the confirmation that your order has been successful.

If your card is not authorized, the payment will not be made.

Do not worry if the payment has not been made, it may be possible to find a simple solution to authorize payment. Remember, some card issuers hold the money for a short period of time.

Once the payment is received, you will receive your order in 7-9 working days. Usually it is often even before.

If these deadlines are exceeded in your order please contact us, through the form you will find in our contact section.

  • It is necessary to take into account days like the Black Friday or Christmas that the delivery times can be alagard by saturation in warehouse and in the companies of Dispatch.

Shipments will be delivered within a period of 7-9 working days (postage).

Your package will be delivered Monday through Friday (excluding holidays).

If you are not in your home to receive the delivery of your package, they will leave a notice card at your home with all the necessary information to get you in the corresponding post office and you can make the collection of the package.

It is important to think in advance when ordering, the day of the week we are, whether it is a national or local holiday. As much as tried send on a festive day is impossible… With what you send in case it is festive, you would go to the next business day.

It is necessary to take into account days like the Black Friday or Christmas that the delivery times can be alagard by saturation in warehouse and in the companies of Dispatch.

If you are not satisfied with your purchase, you can return the items in their original state within 15 days after receiving them, and we will issue the corresponding refund. Send us an email to info@behappiness.es indicating such return and the causes.

* Once the garment is received, it will be reviewed. You will not return any items that have been used, that come with a stain like the one that can be made of makeup.

In the case of a change in size, color or product of the same price, it will be made as quickly as possible.

If a change is made for a higher or lower amount, the amount of the returned order shall be reimbursed.
The new order will have to be done again through our web page www.behappiness.es
You can send items from different orders in one package indicating the order numbers corresponding to each order within the package. In this way we will be able to process your return correctly once we receive it in our warehouse.

The cost of the return transport shall be borne by the purchaser.

Choose the return method that best suits your budget:

1. By means of the transport company you prefer.

2. Postal mailing at a post office.

Send your package to this address:

PABLO FERNANDEZ-BE HAPPINESS
C/Santo Domingo, 64 (Gal. Sto. Domingo) Local 6A
32003 – Ourense

We recommend that you keep a proof of the shipment.

The duration of the arrival of the order to our warehouse will vary depending on the method of return that you have selected.

We will send you an email notification to confirm that we have received the refund.

As soon as your return is received in our warehouse, we will inspect and process the products.

In the case of any change in size, color or product of the same amount, it will be made as quickly as possible once the stock has been confirmed. You will be notified by mail.
In the case of a refund, it will be automatically issued to the account used to make the original purchase (card or account number) and usually the deadline for you to have your funds back is between 5 and 10 working days since it is confirmed The refund.

In the unlikely event that you do not receive this email, please contact our customer service team and we will contact you as soon as possible.

If you have returned your package using certified mail or any other service that can be monitored by follow-up, tell us the reference number of the order and specify which products you have returned when you contact us.

You can return any item within 15 calendar days following the reception.

You can send items from different orders in one package indicating the order numbers corresponding to each order within the package. In this way we will be able to process your return correctly once we receive it in our warehouse.

In all cases, items should be returned in their original condition, including labels. All products will be inspected upon return.

* Once the garment is received, it will be reviewed. You will not return any items that have been used, that come with a stain like the one that can be made of makeup.

 

For any other questions please consult with us via email info@behappiness.es